Information we collect

Paper & Peel collects the information necessary to process orders and provide better service to our customers. The information we collect may include:

  • Personal information such as name, shipping address, phone number, and email address.

  • Order information such as purchased products, shipping methods, and payment methods.

  • Payment information such as transaction details.
    (Note: we do not store card numbers or other sensitive information. All payment data is processed directly by payment providers such as Midtrans or PayPal.)

  • Technical data such as IP address, device type, browser, and cookies used to improve the user experience.

  • Communication information when customers contact us via email, contact forms, or social media.

We only collect data that is relevant and necessary for customers to use our services smoothly.

Use of information

Paper & Peel uses the information collected for the following purposes:

  • To process and ship orders, including handling payments, packaging, and delivery through courier services.

  • To contact customers regarding order status, payment confirmation, or other important information.

  • To provide customer service, including responding to inquiries, complaints, or requests for assistance.

  • To improve the user experience on our website through the analysis of technical data and cookies.

  • To prevent suspicious transactions and maintain system security.

  • To manage store administration needs, such as transaction recording and inventory management.

Paper & Peel does not sell, rent, or exchange customers’ personal information with third parties for marketing purposes.

Sharing Information with Third Parties

Paper & Peel only shares customer information with third parties when necessary to operate our services. This information is shared securely and in a limited manner according to operational needs, such as:

  • Courier and logistics services, for the purpose of shipping orders (only essential data such as name, address, and phone number).

  • Payment providers such as Midtrans or PayPal, to securely process transactions.

  • Hosting, security, and WordPress/WooCommerce plugins that help maintain website performance and security.

  • Analytics platforms (such as Google Analytics), if used, to understand user interactions and improve the website experience.

Paper & Peel does not share customers’ personal information with unrelated parties for marketing purposes or other commercial interests not connected to our services.

If required by law or by a legitimate authority (such as fraud investigation), Paper & Peel may provide the requested information in accordance with applicable procedures.

Data Storage & Security

Paper & Peel is committed to protecting the security of our customers’ personal information. We take reasonable measures to safeguard data from unauthorized access, misuse, loss, or alteration, including:

  • Using secure servers and reliable hosting services.

  • Protecting checkout pages with SSL (Secure Socket Layer) encryption.

  • Restricting data access only to authorized personnel who need it to operate our services (such as order management staff).

  • Not storing sensitive information such as credit card numbers on our servers. Such data is processed directly by certified secure payment providers.

Although Paper & Peel strives to maintain maximum data security, no system can guarantee 100% protection. By using our services, customers understand that there are inherent risks associated with transmitting data over the internet.

Cookies & Tracking Technologies

The Paper & Peel website uses cookies and other tracking technologies to enhance user experience and ensure that website features function properly. Cookies help us:

  • Remember customer preferences when visiting the website.

  • Store items in the shopping cart.

  • Analyze website performance and understand how visitors interact with our pages.

  • Improve the speed, security, and functionality of the website.

Customers can manage their cookie preferences through their browser settings.

However, disabling certain cookies may cause some website features to not function optimally (such as the shopping cart and checkout process).

User Rights

Customers have the right to manage their personal information. These rights include:

  • Accessing the personal information they have provided to Paper & Peel.

  • Requesting corrections or updates if any data is inaccurate or no longer relevant.

  • Requesting the deletion of certain data, as long as it does not conflict with legal obligations or operational requirements (such as transaction records that must be retained).

  • Opting out of certain data collection, such as analytics cookies, through browser settings.

  • Contacting us with any questions or requests related to their personal data.

To exercise the rights above, customers may contact us via the email provided. We will make our best effort to respond within 1–3 business days.

Policy Changes

Paper & Peel may update or modify this privacy policy at any time to reflect operational changes, legal requirements, or improvements to our services.
Any updates will be published on this page along with the latest revision date.

By continuing to use the Paper & Peel website after any changes are made, customers are considered to have read and agreed to the updated privacy policy.

Contact Us

If customers have any questions, requests, or concerns regarding this privacy policy or the use of personal data, they can contact us through:

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